Refund and Return Policy for digitalq.site
At digitalq.site, we strive to ensure that you are completely satisfied with your purchase. If for any reason you are not, please review our refund and return policy below:
1. Eligibility for Returns
- You may return most new, unopened items within 45 days of delivery for a full refund.
- Items must be in their original packaging and condition.
2. Non-Returnable Items
- Certain items are non-returnable, including:
- Personalized or custom products
- Gift cards
3. Return Process
- To initiate a return, please contact our customer support at support@digitalq.site to obtain a return authorization.
- Include your order number and a brief description of the reason for the return.
4. Return Shipping
- You are responsible for paying your own shipping costs for returning the item.
- Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
5. Refund Process
- Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
6. Exchanges
- If you wish to exchange an item for a different size or color, please initiate a return for the original item and place a new order for the desired item.
7. Damaged or Defective Items
- If you receive a damaged or defective item, please contact us within 7 days of delivery to arrange for a replacement or refund.
8. Contact Us
For any questions regarding our refund and return policy, please reach out to us at support@digitalq.site.
Thank you for shopping with digitalq.site! We appreciate your business and are here to help with any issues you may encounter.